63
NEWS
JUNE 2014
ACT
TheFoundationGala attracted
263
people in a showof support for the
Foundation’s efforts toprovide industry
research, education and scholarships
andgrants. TheGolf Tournament saw
an enthusiastic crowdof
140
– and
who couldblame them?TheBocaResort
boasts oneof the finest golf experiences
inFlorida. And the resort’s tennis facility
was ratedoneof the “
50
Greatest
TennisResorts in theUnitedStates” by
Tennis
Magazine. As a result, theTennis
Tournament saw
21
registrants
swinging away in theFlorida sun. The
15th anniversaryof theCCO5KFun
Run/Walkwas alsowell attended–with
36
runner/walkers braving the early
a.m. start time and ever-present humidity.
TheLadiesBrunch saw an impressive
crowdof
87
, and theClosingNight
Awards andRecognitionReception/
Dinnerwas packed, with adressed-to-
impress groupof
300
in attendance.
Mixed inwith all theseunforgettable
at theLink-Belt breakfast. Seasoned
presenter,MarkMayfield, started the
morningoffwithhumor andpurpose
as hediscussed the critical aspects of
customer loyalty andhow theABCs
of humanbehaviorwill help youbring
customers back. Inhis interactive session,
Mayfield examined credibility, empathy,
reliability and responsiveness, andhow an
appreciation for these elements canhelp
companies consistentlyprovide genuine,
long-term customer service. Finding
commonground is the key,Mayfield
explained, becausedifferences dissolve
whenpeople choose tomove towardone
another, insteadof away.
FollowingMayfield at 1p.m. was Jeff
Jorge, ExecutivePartnerwithGlobal
Development Partners. Jorge shared
first-hand accounts, rare insights and
provenmethodologies in an effort to
showSC&RAmembers how to accelerate
their company’s growth into international
markets.His focused crowd took away
awealthof information and actionable
tools that canbe applied to future global
expansion ideas and efforts.
DayThree also featured simultaneous
afternoonbreakout sessions. Tim
Hillegonds (ThriveCreative Services
LLC),D.AnnShiffler (KHL) and
momentswas the actual conference.
And this year’s schedulewas remarkable.
TuesdayApril 22 saw
DAYONE
takeoff
with theTennis andGolf Tournaments.
TheFirst-TimersReceptiongave
newcomers anopportunity tomeet
andgreet early in the evening. And the
AcousticAlchemyGuitarReception
roundedout thenight for allmembers in
relaxed style.
Wednesday saw
DAY TWO
beginwith
an arrangement of committeemeetings
from8 a.m. to theOpeningSession at 2
p.m. –wherehighly anticipated speaker,
DocHendley, set the stage for threedays
of unforgettablepresentations.Hendley’s
session–
Wine toWater
–detailed an
endeavor that started in2003when
he cameupwith the concept tobring
cleanwater topeople around theworld
while bartending andplayingmusic
innightclubs aroundRaleigh,North
Carolina. In2007, “WineToWater”
became anofficial 501 (c)(3) andhis
dreambecame a reality.Hendley’s
work aims tohelp the 1.1billionpeople
worldwidewho lack access to clean
water.His presentation emphasized the
importanceof staying true to your values
and your objectives –nomatter the
obstacles thatwill undoubtedly arise.
JimO’Connor (Milliman) followed
upHendley at 3:15p.m. withhiswell-
considered and timelypresentation:
HealthcareReform: Employer “Pay or
Play”Assessment& Strategies
.O’Connor
skillfullynavigated the tricky topic of
financial and long-term impacts onour
industry from shifts inhealthcare.He
provided insight and answers toquestions
like:Howdoes healthcare reform affect
your company, andwhat essential
factors are required for employers tobe
compliantwith the law?
DAY THREE
beganwith an early laugh
Some of the industry’s top owners and
executiveswere at their best during dozens
of committeemeetings – analyzing and
discussing the industry’s latest issues.
RonMontgomery proudly turned over the
gavel to incoming President Alan Barnhart,
whowas enthusiastically received by the
300
in attendance at the closing night
ceremony.
Boca
